Your questions answered

What are the delivery times?

Orders are shipped from the UK.

UK Shipping (Royal Mail)

Standard (2nd Class): 2-3 working days

1st class: Aims to deliver the next working day including Saturdays

International - EU

3-5 business days

International - AUS, US, CA, NZ

6-7 business days

We pride ourselves on quick fulfilment of all orders. But, please note all delivery times are estimates and are completely dependent on our shipping partner and Country Customs for International Orders.

How much does shipping cost?

Shipping costs will be calculated at checkout.

Standard Delivery does not include tracking.

How can I cancel my order?

Oops, you made a mistake. If you need to cancel your order, please email us within 24 hours at and we will try our best to accommodate your request.

What if I receive the wrong product?

We’re sorry if you have received the wrong product. Please email us at with your order number and a picture of the product your received and we’ll rectify asap.

How do I insert and remove my charms?

  1. Choose the hole you’d like to put your charm in
  2. Pinch and fold the top section of your Croc to create a bigger opening
  3. Slide the charm into the hold until you feel it pop

To remove, push from underneath to avoid breaking it.

Are they suitable for everyone?

Whilst we have designs for everyone, these charms are not suitable for children under the age of 3 years.

Charms sold by Sports Mode Charms are not licensed products. We do not claim to have ownership of any logo character, brand, person or slogan used. Copyrights and/or Trademarks featured belong to their respective owners. We use inspired imagery and designs only.